tl;dr

Overview

Issue philosophy

Comments

Do not add "me too" or "same" or "is there an update" comments to issues or PRs

Issues are not always the best venue for discussions

Comments providing workarounds

Avoid posting screenshots of text

Provide reduced test cases

Do not post unfiltered AI output

Consider posting issues in English

Locking an issue

Priorities

When will my bug be fixed?

Escalating an issue that has the wrong priority

Thumbs-up reactions

Labels

Naming conventions

Adding labels

Customers

Coordinating between bug systems

Special customer labels

Other noteworthy labels

Milestones

Assigning Issues

File bugs for everything

Exceptions

How to propose a specific change

Every issue should be actionable

Issues should have clear steps to reproduce

Closing issues

Tracking bugs for team members

Flaky tests