create: DOC-SPC-001-final-technical-specification.md

create: DOC-SPC-001-final-technical-specification.md

create: CP1-deliverables.md, CP2-deliverables.md, CP3-deliverables.md, CP4-deliverables.md

create: DOC-OPS-001-demo-scenario-and-walkthrough.md, DOC-OPS-002-pilot-rollout-and-handover-plan.md

create: DOC-ARC-001-business-process-and-user-flow.md

DOC-REQ-002-user-story-map.md

create: DOC-REQ-002-user-story-map.md

create: DOC-REQ-001-user-stories.md

create: DOC-DIS-002-personas.md

create: DOC-DIS-001-domain-research-sla-and-last-mile.md

update: DOC-GOV-001-project-charter.md, DOC-GOV-002-risk-register-and-matrix.md, DOC-GOV-003-team-roles-and-communication-plan.md, DOC-GOV-004-team-retrospective-and-lessons-learned.md

create: DOC-STD-001-document-naming-and-versioning.md

v0.1.docx

MoSCoW.docx

KPI.docx

create: KPI.docx

create: user-manual.md.docx

create: test-cases.md.docx